Shipping Policy

1. Shipping Methods

We ship orders across Italy and European countries using reliable courier services:

• FedEx

• UPS

• BRT (Bartolini)

• Poste Italiane / SDA

The courier is selected automatically based on the destination, weight, and size of the parcel to ensure the fastest and safest delivery.

2. Delivery Times

Delivery within Italy

• Standard delivery: 1–3 business days

• Remote areas and islands: 2–5 business days

Delivery within Europe

Delivery times vary depending on the destination country and the selected courier:

• Central and Western Europe: 3–7 business days

• Eastern Europe and Scandinavia: 5–10 business days

• Remote regions: up to 12 business days

Please note: delivery times may vary during peak periods (holidays, sales) or due to factors beyond our control (weather conditions, customs delays).

3. Shipping Costs

Shipping costs are calculated automatically at checkout and depend on:

• the destination country

• the weight and volume of the parcel

• the selected courier

We regularly update our rates to offer the most competitive conditions.

Free shipping may be available for orders above a certain amount (if applicable).

4. Order Tracking

Once your order has been shipped, you will receive:

• a shipping confirmation email

• a tracking number

• a link to track your parcel in real time on the courier’s website (FedEx, UPS, BRT, Poste Italiane)

You can also check the status of your order through your account on our website.

5. Additional Information

• We are not responsible for delays caused by courier services or customs procedures.

• Please ensure that the shipping address is entered correctly. Incorrect or incomplete addresses may result in delays or returned parcels.

• If your parcel arrives damaged, please contact us within 48 hours and include photos of the packaging and the product.