Lifting Problems? What to Send Your LiNTO Technologist

“The base does not last” is understandable feedback, but it gives a technologist very little to investigate. A short, organized service record is more useful than a long conversation built on missing details.

Show the problem clearly

Where appropriate, take clear photographs before professional removal: a top view, a side view, and the free edge. Show which layer appears to have separated, without peeling the coating away to create a more dramatic image.

Include the day of application, when the issue was first noticed, and which nails were affected. Explain whether this is one appointment or a repeated pattern across clients.

List the complete sequence

• Previous coating and any material retained.
• Preparation method and cleanser.
• Dehydrator, primer, or bonder, including application zones.
• Base, structural material, color, and top.
• Number of layers and how they were applied.
• Lamp model, mode, curing times, and equipment changes.

Add product batch details when available. If you changed two or three steps while troubleshooting, say so; that context matters.

Include the client context without guessing

Record the requested length, daily hand use, and any discomfort or visible nail changes. Avoid diagnosing a medical reason for lifting or assuming the client caused it.

If there is pain, irritation, or a suspicious nail change, pause the cosmetic service and recommend appropriate healthcare advice. Technical support can help review materials and technique, but it cannot diagnose a condition from photographs. Clear information helps the right specialist give the right kind of help.